Enterprise Feedback Management (EFM) Technology Requirements

Enterprise Feedback Management (EFM) is the process by which the collection, analysis, and reporting of attitudinal data is integrated into automated business processes and transformed into actionable insight that directly impacts business decisions and performance.

Where is EFM relevant to your business?

EFM systems can be applied to a wide range of organizational needs and business areas, such as customer facing operations, employee programs, and Market Research. Essentially, an EFM solution is the means to deliver the critical insight your business needs to improve performance.

Confirmit EFM systems deliver attitude as a leading indicator - Key Attitudinal Indicators™ (KAIs) - into your operations. KAIs complement the Key Performance Indicators (KPIs) measures that you currently monitor by telling you the 'why' behind the 'what' that is your KPI.

How can you determine if an EFM platform has what it takes to meet your needs?

There are several key components and requirements to consider when determining whether an EFM platform will truly deliver for your business needs:

A superior survey authoring tool that is able to support both complex and simple surveys and provide a positive respondent experience.

A reporting tool that can deliver a dashboard as a high-level overview, but also enable drill-downs for more specific inquiries whenever and wherever required.

An open architecture that enables seamless two-way integration and use of pre-existing data for timely, relevant, and holistic results - in context.

A robust system that is scalable to accommodate your business size, with security that ensures confidentiality, and is reliably available on-demand.

Learn how Confirmit EFM can meet and exceed all of these requirements that drive your business decisions, and improve performance in the areas that matter most to you:

Beyond KPI - 'Key Attitudinal Indicators™' for your business.

Confirmit EFM for customer facing operations.

Confirmit EFM for your employee programs.

Confirmit EFM throughout your Product/Brand Lifecycle.

Enterprise Feedback Management (EFM) Technology Requirements

Enterprise Feedback Management (EFM) is the process by which the collection, analysis, and reporting of attitudinal data is integrated into automated business processes and transformed into actionable insight that directly impacts business decisions and performance.

Technology Audit of Confirmit

Confirmit News

Learn More