Survey and Feedback Solutions for Information Technology (IT) Departments

Employing processes to quantify the performance of Information Technology Departments has become increasingly important as many businesses look to determine whether in-sourcing or out-sourcing such services better suits their IT needs.

Two highly valued and frequently measured criteria among many Information Technology departments are Quality of Service and Overall Customer Satisfaction. Automating surveys to measure these criteria throughout a global business can be nearly impossible using less capable solutions. However, Confirmit's feature-rich software empowers companies to do just that. Confirmit can send event-driven surveys following a particular incidence (e.g.: following every service request or following a particular inquiry) improving efficiency and consistency of survey deployment and analysis throughout a global organization.

Another noticed trend is that many IT departments also serve as their company's "Survey Command Center", implementing and deploying surveys on behalf of other departments throughout their organizations. Using Confirmit's fully integrated capabilities, IT departments can easily access relevant information from existing CRM, HR, or other enterprise systems to incorporate into their survey and reporting activities. Additionally, all response data collected can automatically update existing business systems through Confirmit solutions making cross-departmental survey implementation more efficient.

Surveys commonly used throughout Information Technology departments are:

Customer Service Survey
By selecting Confirmit online solutions, IT departments able to employ automated and event-driven surveys, increasing frequency and consistency, to measure factors such as quality, courtesy, knowledge, and speed of service. IT departments are provided with real-time capabilities and actionable results through Confirmit online survey and reporting software.

Learn more: Customer Service Survey

Customer Satisfaction Survey
To gain more perspective into customer satisfaction and IT department performance and processes, many businesses employ surveys to evaluate and quantify customer feedback. Through integration of existing data, Confirmit solutions can provide more in-depth satisfaction and performance results and analysis.

Learn more: Customer Satisfaction Survey

Help Desk Quality Assurance Survey
Employing processes to measure the success of IT departments and Help Desks has become crucial to measuring the provider’s success, overall. Through automated alert capabilities, prompted by designated respondent activity, management and/or personnel can receive valuable and actionable results to help understand and identify problems in real-time.

Learn more: Help Desk Feedback

Survey and Feedback Solutions for Information Technology (IT) Departments

Employing processes to quantify the performance of Information Technology Departments has become increasingly important as many businesses look to determine whether in-sourcing or out-sourcing such services better suits their IT needs.

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