Confirmit Stream

Nobody expects great weather on the East Coast of the USA in January, but this year it’s taken everyone by surprise. Actually, as someone writing from the UK, the amount of snow that’s battered New York has been faintly embarrassing as most of us were trapped at home by just a few inches of snow back in December.
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These days, most companies are aware of the importance of customer experiences to build loyalty and retain customers. In difficult economies or maturing markets, the "easy money" of new customer acquisitions is gone.
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Well, a new year is upon us and while it’s hard to believe that 2010 is over, it’s time to crack on with 2011. First of all, let me wish you a very happy new year, I hope that you’ve recovered from the hectic holiday season!

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For those of you not familiar, trying to find a doctor in NYC that takes your insurance coverage and has availability for an appointment can feel like a  fulltime job. I’ve had so many negative experiences trying to find doctors that until recently I kept visiting doctors more than an hour away where I used to live, because it was easier than finding new ones closer to where I currently live/work.
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This is a popular time of year to write predictions for the upcoming year. In a nutshell, I believe that 2011 will be the year when focusing on the Customer Experience will hit the mainstream.
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We’re sometimes quick to criticize, or even mock, poor customer service on Confirmit Stream, but today we take the time to recognize the companies that have gone above and beyond in making us happy. They don’t always get it right first time, but more often than not, we love them more for resolving issues after an initial problem.
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