Confirmit News

Confirmit launches the world's first engine for Concurrent Sampling

11/12/2007 12:00:00 AM

Major increase in efficiency and utilization rate expected for panel businesses worldwide

NEW YORK, NY, OSLO, Norway - November 12, 2007: Confirmit (OSE:CONF), the world's leading provider of software for Market Research (MR) and Enterprise Feedback Management (EFM), today announced the successful release of Confirmit 12 including the world's first engine for concurrent sampling.

Confirmit launches the world's first engine for Concurrent Sampling

11/12/2007 12:00:00 AM

Confirmit delivers 82% revenue growth and 50% growth in operating results

10/16/2007 12:00:00 AM

NEW YORK, NY, OSLO, Norway - October 16, 2007: Confirmit (OSE:CONF), the world's leading provider of software for Market Research (MR) and Enterprise Feedback Management (EFM), increased revenue in the third quarter of 2007 by 82% to USD 8.9 million. Operating results for the third quarter amounted to USD 833K, an increase of 50% compared to the corresponding quarter of 2006. The strong revenue growth is due to 39% organic growth and USD 2.1 million consolidated revenue from the acquisition of Pulse Train Ltd.

Confirmit delivers 82% revenue growth and 50% growth in operating results

10/16/2007 12:00:00 AM

Confirmit Marketplace launch adds value to MR and EFM programs worldwide

9/18/2007 12:00:00 AM

27 vendors ready to meet market demand for Confirmit complementary products and services

NEW YORK, NY, OSLO, Norway - September 18, 2007: Confirmit (OSE:CONF), the world's leading provider of software for Market Research (MR) and Enterprise Feedback Management (EFM), launches Confirmit Marketplace (www.confirmit-marketplace.com). Confirmit Marketplace is dedicated to providing Confirmit clients additional value through Confirmit complementary products and services offered by members.

Confirmit Marketplace launch adds value to MR and EFM programs worldwide

9/18/2007 12:00:00 AM

Confirmit announces its long-term product vision

9/17/2007 12:00:00 AM

Confirmit announces Vision 2010: the Confirmit & Pulse Train product integration roadmap

NEW YORK, NY, OSLO, Norway - September 17, 2007: Following the merger of Confirmit and Pulse Train, completed on July 12th 2007, Confirmit (OSE:CONF), the world's leading provider of software for Market Research (MR) and Enterprise Feedback Management (EFM), proudly announces the company’s long-term product vision, as well as the integration roadmap for the combined Confirmit and Pulse Train product lines.

Confirmit announces its long-term product vision

9/17/2007 12:00:00 AM

New Confirmit 12 to maximize respondent experience and insight delivery

9/12/2007 12:00:00 AM

Confirmit to announce Confirmit & Pulse Train product integration roadmap at ESOMAR Congress

NEW YORK, NY, OSLO, Norway - September 12, 2007: Confirmit (OSE:CONF), the world's leading provider of software for Market Research (MR) and Enterprise Feedback Management (EFM), is pleased to announce the all new Confirmit 12, scheduled for release on Confirmit On-Demand / Software as a Service (SaaS) environments on November 3, 2007.

New Confirmit 12 to maximize respondent experience and insight delivery

9/12/2007 12:00:00 AM

Confirmit delivers 68% revenue growth and 21% EBIT margin

1/24/2008 12:00:00 AM

NEW YORK, NY, OSLO, Norway - January 24, 2008: Confirmit, the world's leading provider of software for Market Research (MR) and Enterprise Feedback Management (EFM), increased revenue in the fourth quarter of 2007 by 68% to USD 12.8 million. EBIT for the fourth quarter amounted to USD 2.7 million, representing an EBIT margin of 21%. The fourth quarter revenue growth consists of 35% organic growth and USD 2.5 million consolidated revenue from the acquisition of Pulse Train Ltd.

Confirmit delivers 68% revenue growth and 21% EBIT margin

1/24/2008 12:00:00 AM

Confirmit Continues Strong Growth

1/25/2008 12:00:00 AM

- MRWeb.com, January 25, 2008

Online research software firm Confirmit has posted a 68% increase in revenue for the final quarter of 2007, including 38% organic growth. The Q4 total of $12.8m includes $2.5m consolidated revenue from the acquisition of MR software firm Pulse Train.

Confirmit Platform Hits 97 Million Interview Mark in 2007

2/5/2008 12:00:00 AM

Industry leader has completed over 300 million interviews in six years
99.94% uptime achieved alongside 32% growth in activity level on On-Demand platform
Third-party testing confirms secure environment

NEW YORK, NY, OSLO, Norway - February 05, 2008: Confirmit (OSE: CONF), the world's leading provider of software for Market Research (MR) and Enterprise Feedback Management (EFM), announced today that it delivered respondent uptime of 99.94% during 2007, outperforming its own guaranteed Service Level Agreement (SLA) for availability. It also reported a 32% growth in activity on the Confirmit On-Demand platform for 2007. Confirmit’s On-Demand and On-Premise platforms led to the completion of 97 million interviews in 2007.

Confirmit Platform Hits 97 Million Interview Mark in 2007

2/5/2008 12:00:00 AM

Industry leader has completed over 300 million interviews in six years
99.94% uptime achieved alongside 32% growth in activity level on On-Demand platform
Third-party testing confirms secure environment

Airmiles Gains Incremental Revenue by, Well, Asking for It

12/3/2007 12:00:00 AM

- 1to1 Magazine, December 3, 2007

Timing is everything, especially in cross-selling efforts. British company Airmiles doesn't "sell" anything, but the company does rely on engagement and connecting its customers with the right products and services at the right time. The travel loyalty program, which is owned by British Airways, offers rewards redeemable for everything from hotel reservations to car rentals. Customers earn miles through British retailers like supermarket Tescos, department store Lloyds, and Shell gasoline stations.

Getting the most out of staff satisfaction surveys

9/1/2007 12:00:00 AM

- CallCentreHelper.com, September 2007

Are you talking to your staff on a regular basis to find out what they want and need from their jobs?
If you’re only speaking to them once a year, you could be losing out on valuable information and losing your staff to boot, says Gary Schwartz

Automated survey gets an attitude adjustment, revealing customer satisfaction levels

11/1/2007 12:00:00 AM

- Manufacturing Business Technology, November 1, 2007

In any service industry, getting timely input from customers can pave the way for future strategies and long-term goals. Enterprise feedback management (EFM) software offers another way to study, track, and measure customer attitudes.

Customer Feedback: Will Egg's research Tactics Hatch at Citi?

12/30/2007 12:00:00 AM

- Bank Technology News, December 2007

There's much to admire in Egg's marketing machine, how it quickly gathers and implements client feedback. The trouble Citi confronts is whether the service translates into profits.

The Ultimate Question to Life, the Universe, Business Success and Everything

2/1/2008 12:00:00 AM

- ICMI's Customer Management Insight, February 2008

The banks really do have it all figured out: "Past performance is no guarantee of future results". Communications from every investment bank and investment company carry that disclaimer.

So why do those same businesses manage their affairs by looking at past performance?

Rockbridge Associates Reaps Benefits of Confirmit for Complex Retail Surveys

2/21/2008 12:00:00 AM

NEW YORK, NY, OSLO, Norway - February 21, 2008: Full-service custom market research firm Rockbridge Associates, Inc. has expanded its use of Confirmit (OSE: CONF) to carry out large and complex market research projects, including surveys for national e-commerce providers.

Rockbridge Associates Reaps Benefits of Confirmit for Complex Retail Surveys

2/21/2008 12:00:00 AM

Targeting

2/14/2008 12:00:00 AM

- NewMediaAge, February 14 2008

The days of sending the same email to all customers are gone. Now eCRM is about segmenting prospects and tailoring messages dynamically, reports Sean Hargrave.

Leading Nordic Internet Bank SkandiaBanken selects Confirmit

2/28/2008 12:00:00 AM

NEW YORK, NY, OSLO, Norway - February 28, 2008: Confirmit (OSE: CONF), the world’s leading provider of software for Market Research and Enterprise Feedback Management, today announced that SkandiaBanken, a leading Nordic internet bank, has licensed Confirmit to gather feedback from their customers.

Leading Nordic Internet Bank SkandiaBanken selects Confirmit

2/28/2008 12:00:00 AM

Podcast on Enterprise Feedback Management (EFM)

1/7/2008 12:00:00 AM

- b-eye Business Intelligence Network, January 7, 2008

Gary Schwartz discusses how Confirmit's Feedback Management software enables organizations to gather actionable intelligence and gain insight into their businesses through customer, employee and industry feedback.

Confirmit launches the world's first engine for Concurrent Sampling

11/12/2007 12:00:00 AM

Confirmit launches the world's first engine for Concurrent Sampling

11/12/2007 12:00:00 AM

Confirmit delivers 82% revenue growth and 50% growth in operating results

10/16/2007 12:00:00 AM

Confirmit delivers 82% revenue growth and 50% growth in operating results

10/16/2007 12:00:00 AM

Confirmit Marketplace launch adds value to MR and EFM programs worldwide

9/18/2007 12:00:00 AM

Confirmit Marketplace launch adds value to MR and EFM programs worldwide

9/18/2007 12:00:00 AM

Confirmit announces its long-term product vision

9/17/2007 12:00:00 AM

Confirmit announces its long-term product vision

9/17/2007 12:00:00 AM

New Confirmit 12 to maximize respondent experience and insight delivery

9/12/2007 12:00:00 AM

New Confirmit 12 to maximize respondent experience and insight delivery

9/12/2007 12:00:00 AM

Confirmit delivers 68% revenue growth and 21% EBIT margin

1/24/2008 12:00:00 AM

Confirmit delivers 68% revenue growth and 21% EBIT margin

1/24/2008 12:00:00 AM

Confirmit Platform Hits 97 Million Interview Mark in 2007

2/5/2008 12:00:00 AM

Industry leader has completed over 300 million interviews in six years
99.94% uptime achieved alongside 32% growth in activity level on On-Demand platform
Third-party testing confirms secure environment

Confirmit Platform Hits 97 Million Interview Mark in 2007

2/5/2008 12:00:00 AM

Industry leader has completed over 300 million interviews in six years
99.94% uptime achieved alongside 32% growth in activity level on On-Demand platform
Third-party testing confirms secure environment

Rockbridge Associates Reaps Benefits of Confirmit for Complex Retail Surveys

2/21/2008 12:00:00 AM

Rockbridge Associates Reaps Benefits of Confirmit for Complex Retail Surveys

2/21/2008 12:00:00 AM

Leading Nordic Internet Bank SkandiaBanken selects Confirmit

2/28/2008 12:00:00 AM

Leading Nordic Internet Bank SkandiaBanken selects Confirmit

2/28/2008 12:00:00 AM

Customer feedback: Are you putting it to use?

3/14/2008 12:00:00 AM

- MyCustomer.com, March 14 2008

Despite the massive amount of customer feedback information available today, very little of it is being put to productive use. So why aren't firms using their customer insight to improve the likes of product development and processes?

Confirmit hosts first major MR and EFM conference in London

3/31/2008 12:00:00 AM

Key featured presentations from leading industry analyst firm, HP, Ipsos MORI, Nokia, TNS and Yahoo!

LONDON, NEW YORK, OSLO - March 31, 2008: Confirmit, the world's leading provider of software for Market Research (MR) and Enterprise Feedback Management (EFM), is hosting its first conference, Confirmit Community '08, in London from 21st to 23rd May.

Confirmit drives service improvement program for Serco Solutions

4/2/2008 12:00:00 AM

Real-time alert system delivers actionable feedback

NEW YORK / OSLO - April 2, 2008: Confirmit (OSE:CONF), the world's leading provider of software for Market Research (MR) and Enterprise Feedback Management (EFM), is pleased to announce that Serco Solutions has successfully implemented Confirmit EFM as part of its commitment to continuous service improvement.

Egg Customer Service Call Centre

4/3/2008 12:00:00 AM

- Customer Management Insight, April 3, 2008

John Jennick, Egg’s head of customer experience measurement, describes how capturing customer feedback during “moments of truth” has enabled the English bank Egg to create customers for life.

Confirmit delivers 76% revenue growth and record revenue from new clients

4/17/2008 12:00:00 AM

New York, London, Oslo - April 17, 2008: Confirmit (OSE:Conf), the world's leading provider of software for Market Research (MR) and Enterprise Feedback Management (EFM), increased revenue in the first quarter of 2008 by 76% to USD 11.4 million. EBIT for the first quarter totaled USD 1.3 million, an increase of 111% compared to the corresponding quarter of 2007.

New Confirmit Data Central offers integration with the Confirmit platform

4/22/2008 12:00:00 AM

NEW YORK / LONDON / OSLO - April 22, 2008: Confirmit (OSE:Conf) has launched Confirmit Data Central, a new evolution of the former Pulse Train data processing tool, which streamlines data processing functions.

New Confirmit Extranet soon to be launched

4/30/2008 12:00:00 AM

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Hatching a Customer-Connection Plan

5/1/2008 12:00:00 AM

- DestinationCRM.com, May 1, 2008

Egg, the British online bank, knows what its customers are thinking all the time, thanks to surveys conducted by Confirmit.

Extranet News X

5/2/2008 12:00:00 AM

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Recession Strategy: Spend Money to Make Money (and Retain Customers)

5/5/2008 12:00:00 AM

- CustomerThink.com, May 5, 2008

The year so far has been filled with predictions of a recession on both sides of the Atlantic. Sitting at home in England, I find myself tightening my family's purse strings as heating bills grow and mortgage payments rise with interest rates (yes, I had to remortgage at a higher rate this year). Looks like we're in for a rough ride.

Confirmit launches Confirmit 12.5

5/30/2008 12:00:00 AM

Product Release Focuses on Improved User Experience

NEW YORK / LONDON / OSLO - May 30, 2008: Confirmit (OSE:CONF), the world's leading provider of software for Market Research (MR) and Enterprise Feedback Management (EFM), today announced the successful release of Confirmit 12.5.

Confirmit delivers 80% revenue growth and 154% growth in operating results

7/16/2008 12:00:00 AM

NEW YORK, LONDON, OSLO - July 16, 2008: Confirmit, the world’s leading provider of software for Market Research (MR) and Enterprise Feedback Management (EFM), increased revenue in the second quarter of 2008 by 80% to USD 11.0 million. Operating results (EBIT) for the second quarter totaled USD 1.2 million, an increase of 154% compared to the corresponding quarter of 2007.

EFM coming of age - but still long way to go

7/23/2008 12:00:00 AM

- Customer Strategy, July 2008

Enterprise Feedback Management is on the up and the vast majority of organisations now collect some kind of feedback from their customers - yet a tiny minority actually feed back on the feedback. Steve Hurst reports.

EFM coming of age - but still long way to go

7/23/2008 12:00:00 AM

Confirmit Survey Analytics Tool Launched as an ASP Service

7/24/2008 12:00:00 AM

NEW YORK, LONDON, OSLO - July 24, 2008: Confirmit's advanced Web-based survey analysis tool Confirmit Pulsar Web has been launched as an On-Demand (ASP) service. Users can now access the tool from a shared, secure environment via the Internet.

Tracking Attitude is Good for Business

7/30/2008 12:00:00 AM

- ContactCenterWorld.com, July 30, 2008

It comes as no surprise to anyone in the business community that customer experience management has risen to the boardroom as a key business issue. Today's consumers might be bombarded with advertising campaigns and invitations to ‘switch provider' but they are far more likely to remain loyal to a brand, product or service based on good experiences. Poor service directly impacts new and repeat sales, with a knock-on effect on customer advocacy.

Calling It Quits

8/1/2008 12:00:00 AM

- Destination CRM, August 1, 2008

Contact center agents are leaving in massive numbers -- attrition and absenteeism run rampant -- but there are ways to stem the tide.

Confirmit's Montreal Presentation: Rapid, Dense - Efficient?

9/24/2008 12:00:00 AM

- www.smrn.com, September 24, 2008

After Pat Molloy, chief strategist of Confirmit, had ravelled through his presentation in the "Parallel 2" hall of the Esomar congress, SMRN turned to the two people sitting at the same table. How did they perceive Pat's presentation, the second and last of the Scandinavian companies presented?

Most of all: were they potential clients? And what system would suffer from a migration, would that take place?

Confirmit Announces New Advisory Board Members

9/30/2008 12:00:00 AM

Market Research Industry Executives Contribute to Ongoing Product Success

NEW YORK, LONDON, OSLO - September 30, 2008: Confirmit, the world's leading vendor of software for Enterprise Feedback Management (EFM) and Market Research, has announced its new Advisory Board members for 2008-2009.

Confirmit and Cisco WebEx Announce Webinar Showcasing Voice of the Customer Success

10/8/2008 12:00:00 AM

NEW YORK, LONDON, OSLO - October 8, 2008: Confirmit announced that it has joined forces with Cisco WebEx to deliver a webcast highlighting the strategic impetus behind Cisco WebEx's decision to implement a voice of the customer program. The program has resulted in increased customer satisfaction, reduced costs, and increased customer loyalty.

Customer Service Involves More Than a Quick Quote

10/1/2008 12:00:00 AM

- www.insurancenetworking.com, October 1, 2008

Most P&C insurers differentiate nearly exclusively on price, a point proven by a quick online rate check.

Use Enterprise Feedback Management as a Customer Retention Tool

11/5/2008 12:00:00 AM

-www.xchangemag.com, November 5, 2008

Several years ago, while selling software into the British telecoms market, I met the CMO of a smallish network operator. He described the issues facing his business, and when I asked him his churn rate, he replied, almost casually, that it was "about normal for our industry: 37 percent." He must have seen my jaw drop, as he quickly retreated from the blasé nature of his disclosure. His brutal honesty gave a young salesperson stark insight into the industry's attitude towards its customer base.

Nippon Research Center Selects Confirmit for Web Surveys and Online Reporting

11/11/2008 12:00:00 AM

NEW YORK, LONDON, OSLO - November 11, 2008: Nippon Research Center (NRC), Japan's fifth largest Market Research agency among domestic capital-owned research agencies, has selected Confirmit to conduct its Web-based survey projects, clean and process survey data, and provide online reporting access to its clients.

Customer communities: Gathering data and reaping rewards

11/11/2008 12:00:00 AM

-www.mycustomer.com, November 12, 2008

Online communities are becoming an increasingly popular way of bringing customers into the fold. And, as Gary Schwartz discusses, information gleaned from these communities can also deliver tangible commercial value.

Employees Are Customers, Too

11/12/2008 12:00:00 AM

-www.1to1media.com, November 12, 2008

Contact center agents at Farmers Insurance Group never speak to customers, yet they're held to a higher standard than many agents who do.

That's because at Farmers' three contact centers in the United States, more than 6,000 agents field questions from the company's own insurance reps from across the country. They handle nearly 500,000 calls per month clarifying policy rules, troubleshooting technical issues, and providing expertise to local offices.

Ontario City Click with e-Democracy

11/10/2008 12:00:00 AM

-http://www.itbusiness.ca, November 10, 2008

Confirmit customer Delvinia Interactive creates a web portal that offers residents or an Ontario, CA town an opportunity to make their opinions count during Council's planning process.

Confirmit プレスリリース～日本リサーチセンター

11/11/2007 12:00:00 AM

業界第5位の民間調査会社、日本リサーチセンター(NRC)はネット調査、調査データの処理、顧客企業へのWebサイト上のレポーティングを提供するツールにConfirmitを選択しました。

Confirmit News

Confirmit launches the world's first engine for Concurrent Sampling

Confirmit launches the world's first engine for Concurrent Sampling

Confirmit delivers 82% revenue growth and 50% growth in operating results

Confirmit delivers 82% revenue growth and 50% growth in operating results

Confirmit Marketplace launch adds value to MR and EFM programs worldwide

Confirmit Marketplace launch adds value to MR and EFM programs worldwide

Confirmit announces its long-term product vision

Confirmit announces its long-term product vision

New Confirmit 12 to maximize respondent experience and insight delivery

New Confirmit 12 to maximize respondent experience and insight delivery

Confirmit delivers 68% revenue growth and 21% EBIT margin

Confirmit delivers 68% revenue growth and 21% EBIT margin

Confirmit Continues Strong Growth

Top 10 CRM Stories of 2007

Confirmit Platform Hits 97 Million Interview Mark in 2007

Confirmit Platform Hits 97 Million Interview Mark in 2007

Airmiles Gains Incremental Revenue by, Well, Asking for It

Getting the most out of staff satisfaction surveys

Automated survey gets an attitude adjustment, revealing customer satisfaction levels

Customer Feedback: Will Egg's research Tactics Hatch at Citi?

The Ultimate Question to Life, the Universe, Business Success and Everything

Rockbridge Associates Reaps Benefits of Confirmit for Complex Retail Surveys

Rockbridge Associates Reaps Benefits of Confirmit for Complex Retail Surveys

Targeting

Leading Nordic Internet Bank SkandiaBanken selects Confirmit

Leading Nordic Internet Bank SkandiaBanken selects Confirmit

Podcast on Enterprise Feedback Management (EFM)

Confirmit launches the world's first engine for Concurrent Sampling

Confirmit launches the world's first engine for Concurrent Sampling

Confirmit delivers 82% revenue growth and 50% growth in operating results

Confirmit delivers 82% revenue growth and 50% growth in operating results

Confirmit Marketplace launch adds value to MR and EFM programs worldwide

Confirmit Marketplace launch adds value to MR and EFM programs worldwide

Confirmit announces its long-term product vision

Confirmit announces its long-term product vision

New Confirmit 12 to maximize respondent experience and insight delivery

New Confirmit 12 to maximize respondent experience and insight delivery

Confirmit delivers 68% revenue growth and 21% EBIT margin

Confirmit delivers 68% revenue growth and 21% EBIT margin

Confirmit Platform Hits 97 Million Interview Mark in 2007

Confirmit Platform Hits 97 Million Interview Mark in 2007

Rockbridge Associates Reaps Benefits of Confirmit for Complex Retail Surveys

Rockbridge Associates Reaps Benefits of Confirmit for Complex Retail Surveys

Leading Nordic Internet Bank SkandiaBanken selects Confirmit

Leading Nordic Internet Bank SkandiaBanken selects Confirmit

Customer feedback: Are you putting it to use?

Confirmit hosts first major MR and EFM conference in London

Confirmit drives service improvement program for Serco Solutions

Egg Customer Service Call Centre

Confirmit delivers 76% revenue growth and record revenue from new clients

New Confirmit Data Central offers integration with the Confirmit platform

New Confirmit Extranet soon to be launched

Hatching a Customer-Connection Plan

Extranet News X

Recession Strategy: Spend Money to Make Money (and Retain Customers)

Confirmit launches Confirmit 12.5

Confirmit delivers 80% revenue growth and 154% growth in operating results

EFM coming of age - but still long way to go

EFM coming of age - but still long way to go

Confirmit Survey Analytics Tool Launched as an ASP Service

Tracking Attitude is Good for Business

Calling It Quits

Confirmit's Montreal Presentation: Rapid, Dense - Efficient?

Confirmit Announces New Advisory Board Members

Confirmit and Cisco WebEx Announce Webinar Showcasing Voice of the Customer Success

Customer Service Involves More Than a Quick Quote

Use Enterprise Feedback Management as a Customer Retention Tool

Nippon Research Center Selects Confirmit for Web Surveys and Online Reporting

Customer communities: Gathering data and reaping rewards

Employees Are Customers, Too

Ontario City Click with e-Democracy

Confirmit プレスリリース ～日本リサーチセンター

Confirmit プレスリリース～日本リサーチセンター